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Fulfillment Policies

  • Refund policy — A donor can request a refund within 7 days of a one-time or recurring donation. Simply email admin@cityofjoyrwanda.org requesting the donation refund and stating the reason the refund is being requested. 
  • Delivery policy — Online donations and sponsorships are processed immediately. The sponsored child’s profile and the donor’s profile are automatically linked. A donor can immediately send a message of encouragement to their sponsored child via their donor portal. 
  • Return policy – As no goods or services are exchanged for donations or sponsorships City of Joy does not have a return policy.
  • Cancellation policy — Recurring donations and sponsorships can be cancelled at any time via the donor portal or by emailing admin@cityofjoyrwanda.org. Refunds can be requested up to 7 days following a processed donation.